aiassistant.sg

Packages / Professionals & small businesses

Customer Enquiry Assistant

Verified first-line answers on your website or WhatsApp, with a clear handover when the source set or rules run out.

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Setup
S$3,500–S$7,500
Monthly care
S$349–S$899/month

01The problem it removes

Recurring questions arrive across the week and answers vary with workload, channel, and who is available. A poorly grounded chatbot adds another source of inconsistency instead of removing one.

Built for · A business with real enquiry volume — retail, services, F&B, clinics — where most questions are answerable from known facts but some genuinely need a human.

02What it needs from you

  • Your real product, pricing, policy, and availability facts
  • Escalation rules: what it must never answer alone
  • Approved tone and examples from your business

03What you get

  • Consistent first-line answers from approved business information
  • Clean handovers with full context when a human is needed
  • A log of every conversation and a digest of what people ask

03AA concrete view

Enquiry route

Incoming brief

“Do you deliver to my postcode, and can it arrive tomorrow?”

Answer, stop, or hand over

  • Delivery area

    Matched against approved policy

    Answered

  • Tomorrow availability

    Live stock state not connected

    Stopped

  • Order promise

    Staff must confirm timing

    Handover

04How it works

  1. 01 Ground

    The assistant is loaded with your verified facts — not scraped guesses — and told exactly where its authority ends.

  2. 02 Answer

    It handles questions supported by the approved source set and hands over when it cannot verify an answer.

  3. 03 Escalate

    Complaints, medical/legal questions, and anything outside its facts go to a human with the conversation attached.

  4. 04 Learn

    Unanswerable questions become a weekly list — often revealing missing pages, unclear pricing, or a new demand signal.

05Autonomy & approvals

The approved scope records this boundary. Every launch begins with review or approval; any action that later runs unattended is enabled only after you approve that specific lane.

May act without approval after rollout

  • Answering from verified business facts
  • Collecting enquiry details before handover
  • Producing conversation logs and question digests

Always needs your approval

  • Any answer involving refunds, complaints, or exceptions
  • Committing to delivery dates or custom pricing
  • Anything touching health, legal, or financial advice

06Data & privacy commitments

  • Conversations may contain personal data — retention and deletion rules must be explicit.
  • The business controls the fact base; the assistant must not improvise facts.
  • Escalation thresholds are explicit settings with named owners and review dates.

07Example exchange

You

Do you do same-day delivery to Punggol?

Customer Enquiry Assistant

Yes — orders before 2pm reach Punggol the same evening ($8, free above $120). After 2pm it arrives next morning. Want me to check stock for the item you're eyeing?

Draws on enquiry workflows used in our own retail operations.

08Further reading

09Next step

Indicative setup

S$3,500–S$7,500

Indicative monthly care

S$349–S$899/month

Indicative bands; the written scope carries the fixed quote and names messaging and usage fees. The approved scope defines the implementation, operating boundaries and commercial terms.

Setup covers

Workflow mapping, agreed connections, source preparation, boundary tests, launch and handover.

Monthly care covers

Monitoring, routine source and rule updates, failure review, and the support allowance written into scope.

Named separately

Target launch date, third-party and usage fees, included revisions, and the threshold for a scope change.

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