Internal Knowledge Assistant

Your SOPs, policies, and tribal knowledge — answerable in seconds, with sources, respecting who's allowed to see what.

Under evaluation: this assistant cannot be purchased. We publish the design and an anticipated price to test whether it deserves to exist. Your reaction at the end of this page is the experiment.

01The problem

Answers live in old emails, three wikis, someone's head, and a folder called FINAL_v7. New staff take months to become useful; senior staff burn hours answering the same internal questions.

Intended user · A team or organisation from ~20 people up, with real internal documentation and real permission boundaries.

02What it needs from you

Your documents, SOPs, policies, and chosen internal sources
Permission rules — who may see what
Owners for each knowledge domain

03What it produces

Direct answers with citations to the source document and section
Honest 'this isn't documented' responses that route to the owner
A gap report: what people ask that has no documented answer

04How it would work

01 Connect
Sources are connected read-only, mapped to your existing permission structure — not flattened into one pile.
02 Answer
Staff ask in plain language; answers cite their sources so trust is checkable, not assumed.
03 Route
Undocumented questions go to the domain owner; their answer can become new documentation.
04 Report
Leadership sees which knowledge is missing, stale, or contradictory — measured from real questions.

05Autonomy & approvals

Acts on its own

Answering from permitted documents with citations
Flagging stale or contradictory documentation
Compiling question and gap analytics

Always needs your approval

Adding any new source or expanding any permission
Publishing generated content as official documentation

06Data & privacy implications

Permission mapping is the hard part and must be verified, not assumed.
Employee questions can be sensitive — analytics should aggregate, not surveil.
Audit logs for access are non-negotiable.

07Synthetic example

You

What's our process when a customer disputes a delivery charge?

Internal Knowledge Assistant

Per Billing SOP §4.2 (updated March 2026): disputes under $50 are waived by the CS lead; above $50 go to Finance with the delivery log attached. Source: billing-sop.pdf, page 12. Note — the CS handbook still shows the old $30 threshold; these two documents disagree.

Illustrative exchange — written by us, not generated by a live product.

Modelled on the internal knowledge assistant PFE runs across its own operations.

08The experiment

S$299–999/month

Anticipated range under evaluation; not an offer. If this assistant existed at that price, what would you honestly do?

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