Packages / Teams & organisations
Internal Knowledge Assistant
Makes approved SOPs and policies easier to use, with citations and access boundaries preserved.
- Setup
- S$7,500–S$18,000
- Monthly care
- S$750–S$1,800/month
01The problem it removes
Answers are spread across old emails, multiple wikis, shared folders, and experienced colleagues. Staff lose time locating the current version while subject owners repeat the same explanations.
Built for · A team or organisation with enough internal documentation and permission boundaries to make repeated search and support a measurable workload.
02What it needs from you
- Your documents, SOPs, policies, and chosen internal sources
- Permission rules — who may see what
- Owners for each knowledge domain
03What you get
- Direct answers with citations to the source document and section
- Clear 'this is not documented' responses that route to the owner
- A gap report: what people ask that has no documented answer
03AA concrete view
Cited answer
Incoming brief
“Which leave policy applies during probation?”
The source travels with the answer
- Cited
Current policy found
HR handbook · section 4.2
- Flagged
Older copy conflicts
Archive version marked superseded
- Human
Policy interpretation
Owner resolves the exception
04How it works
01 Connect
Sources are connected read-only, mapped to your existing permission structure — not flattened into one pile.
02 Answer
Staff ask in plain language; answers cite their sources so trust is checkable, not assumed.
03 Route
Undocumented questions go to the domain owner; their answer can become new documentation.
04 Report
Leadership sees which knowledge is missing, stale, or contradictory — measured from real questions.
05Autonomy & approvals
The approved scope records this boundary. Every launch begins with review or approval; any action that later runs unattended is enabled only after you approve that specific lane.
May act without approval after rollout
- Answering from permitted documents with citations
- Flagging stale or contradictory documentation
- Compiling question and gap analytics
Always needs your approval
- Adding any new source or expanding any permission
- Publishing generated content as official documentation
06Data & privacy commitments
- Permission mapping is the hard part and must be verified, not assumed.
- Employee questions can be sensitive — analytics should aggregate, not surveil.
- Audit logs for access are non-negotiable.
07Example exchange
You
What's our process when a customer disputes a delivery charge?
Internal Knowledge Assistant
Per Billing SOP §4.2 (updated March 2026): disputes under $50 are waived by the CS lead; above $50 go to Finance with the delivery log attached. Source: billing-sop.pdf, page 12. Note — the CS handbook still shows the old $30 threshold; these two documents disagree.
Draws on the internal knowledge workflow used across our own operations.
08Further reading
- How AI assistants work: models, memory, knowledge, tools and permissions
A technical but plain-language anatomy of AI assistants, including retrieval, tool calls, task state, permission gates, evaluation and failure recovery.
- Is it safe to connect an AI assistant to your email and business systems?
A practical risk model for connecting AI to email, calendars, files and business data — with permission, injection, privacy and recovery controls.
- What is an AI employee?
The AI employee pitch decoded: what sits behind the role label, which work can be delegated, what salary-like pricing buys, and how supervision changes.
09Next step
Indicative setup
S$7,500–S$18,000
Indicative monthly care
S$750–S$1,800/month
Indicative bands; the written scope carries the fixed quote and names infrastructure and usage fees. The approved scope defines the implementation, operating boundaries and commercial terms.
Setup covers
Workflow mapping, agreed connections, source preparation, boundary tests, launch and handover.
Monthly care covers
Monitoring, routine source and rule updates, failure review, and the support allowance written into scope.
Named separately
Target launch date, third-party and usage fees, included revisions, and the threshold for a scope change.